The steps below provide a general outline for establishing or resuming Norfolk Southern rail service at a facility with existing, privately owned track(s). 

Step 1. Initial Contact Between Industry and Norfolk Southern

Contact your local Industrial Development Manager to discuss your rail service needs.  Be prepared to discuss commodity type, anticipated volumes, origin/destination, frequency of rail shipments, etc.

Step 2. Internal Review & Approval

Your local Industrial Development Manager will coordinate a review of your rail service requirements and of the existing track infrastructure.  If additional track infrastructure is required for Norfolk Southern to provide safe and efficient service, please refer to the steps outlined in Build or Expand a Rail-Served Facility.

Step 3. Execution of Track Agreement

Upon Norfolk Southern approval of the existing track infrastructure, Industrial Development will draft or update an appropriate track operating agreement for review and signature. 

Step 4. Track Repair & Inspection

Upon completion of any necessary track repairs, track(s) will be inspected by Norfolk Southern personnel and placed in service.

Step 5. Onboarding

Your local Industrial Development Manager will coordinate an update of Norfolk Southern’s internal systems to include the tracks and rail capabilities at your facility, allowing you to order and receive railcars.

Step 6. Rail Service to Commence