There will be a planned Intermodal gate system outage on Sunday, August 27, that will affect gating at all NS terminals. The outage will occur at 1pm EST and is expected to last less than one hour.
Customers and drivers should avoid planned NS terminal visits during this scheduled time as gating delays are to be expected within the one-hour period.
Norfolk Southern Intermodal provides 24/7 automated information services for shipment tracing, billing verification, and storage charges (including the Last Free Day) through our Touch-Trace voice response system at 800-497-2919. Customers and dray carriers can also utilize AccessNS and ExpressNSTM for information concerning their shipments.