Norfolk Southern customers can conduct a variety of freight billing applications through AccessNS:
- View account summaries
- Create customized spreadsheets
- View, print, and email freight invoices
- View, print, and email demurrage detail
- View and print bills of lading for traffic originating on NS
- Dispute bills online
Log into AccessNS to manage your account online and sign up for eFreightBill.
Billing Question Phone Numbers
Agriculture, Consumer Products and Government
Freight Bills - 404-529-1931
Rate/Division - 404-529-1486
Automotive
Freight Bills - 404-529-2160
Rate/Division - 404-529-1483
Chemicals
Freight Bills - 404-529-1137
Rate/Division - 404-529-1483
Coal
Freight Bills - 404-529-1141
Rate/Division - 404-529-1486
Construction Materials
Freight Bills - 404-529-1164
Rate/Division - 404-529-1486
Intermodal
Freight Bills - 404-529-2160
Rate/Division - 404-529-1483
Metals
Freight Bills - 404-529-1164
Rate/Division - 404-529-1486
Paper, Clay and Forest Products
Freight Bills - 404-529-1931
Rate/Division - 404-529-1483